Privacy Policy

Information We Collect

We gather information that enables us to deliver a safe, personalised and compliant gaming environment. When you create an account, we collect details such as your full name, date of birth, residential address, email address and telephone number. Payment information including card details and banking data is also collected solely for the purpose of processing deposits and withdrawals.

In addition to information you provide directly, our systems automatically record technical data such as your IP address, browser type, device identifiers, operating system and the pages you visit while using our platform. We may also obtain limited information from third-party identity verification partners when required by licensing obligations.

How We Use Your Information

All personal data is used only for legitimate purposes connected with the operation of Lolajack Casino. This includes account creation and management, verification of your identity and age, processing of financial transactions, provision of customer support, prevention of fraud and money laundering, and improvement of our games and website functionality.

Where you have given clear consent, we may use your contact details to inform you about new games, exclusive offers and promotions. You can withdraw this consent at any time without affecting your ability to play.

Sharing and Disclosure

We do not sell your personal data to third parties. Information may be shared only with carefully selected partners who assist us in delivering our services. These include licensed payment processors, identity verification agencies, regulatory authorities when legally required, and professional advisers bound by confidentiality obligations.

Any transfer of data outside the UK is carried out with appropriate safeguards and only where necessary to fulfil the purposes outlined in this notice.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to remember your preferences, maintain your session, analyse site performance and deliver relevant content. Essential cookies are required for the website to function correctly, while optional cookies help us understand how visitors use our platform.

You can manage your cookie preferences through the cookie banner or your browser settings. Please note that disabling certain cookies may affect your experience on the site.

Data Security

We maintain appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or disclosure. These measures include encryption of sensitive information, secure servers, regular security audits and strict access controls for staff who handle customer data.

While we take every reasonable precaution, no system can guarantee complete security. You are also responsible for keeping your account credentials confidential.

Your Rights

You have several important rights regarding your personal data. These include the right to access a copy of the information we hold about you, to request correction of inaccurate data, to ask for deletion of your data in certain circumstances, and to object to or restrict particular types of processing.

To exercise any of these rights, simply contact our customer support team. We will respond promptly and in accordance with legal requirements. You also have the right to lodge a complaint with the relevant data protection authority if you are not satisfied with our response.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, to satisfy legal and regulatory obligations, and to resolve any disputes. Once retention is no longer required, we securely delete or anonymise the information.

Changes to This Notice

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and we recommend that you review it periodically. Continued use of our services after any changes constitutes acceptance of the updated notice.

Contact Us

If you have any questions or concerns about how we handle your personal data, please contact our support team through the live chat facility or by using the contact form available on our website. We aim to resolve all privacy-related enquiries as quickly as possible.